At GenYug Fashions, orders can only be cancelled before they are processed, packed, or shipped. Once an order has been dispatched, cancellation requests will not be accepted.
To request a cancellation, customers must contact us as soon as possible after placing the order through the official contact details provided on the website. Cancellation requests are subject to order status and approval.
Customized, personalized, made-to-order, or specially printed products cannot be cancelled once production has started.
If a prepaid order is successfully cancelled before shipment, the refund will be processed to the original payment method within 5–10 business days depending on banking and payment gateway timelines.
GenYug Fashions reserves the right to cancel any order due to stock unavailability, pricing errors, suspicious transactions, technical issues, or unforeseen circumstances. In such cases, customers will be notified and eligible refunds will be processed accordingly.
By placing an order on our website, customers agree to this Cancellation Policy.